We have a 10-day, no-nonsense return policy. If you are not pleased with a product, simply repackage it using the supplied packaging material and return it for a full refund excluding any shipping charges. This must be done within 10 days and the products must be in new condition when received by us and in original packaging materials. Please do not abuse this policy by purchasing products that you intend to return. See the warranty section below for our shipping address and additional information.
SYNTHESIZERS.COM warranties our products to be in good working order for a period of one (1) year from the date of purchase. Should the products fail to be in good working order at any time during this period, SYNTHESIZERS.COM will, at its option, repair or replace the product at no additional charge except as set forth below. This limited warranty does not include service to repair damage to products resulting from accident, disaster, misuse, abuse, or modification of the product. To obtain warranty service, send the product along with proof of purchase in its original packaging to:
Attn: Repair Dept.
10768 Technology Dr. CR-2335
Tyler, Texas 75707 USA
You agree to prepay shipping charges and to insure the product or assume the risk of loss or damage in transit. All express or implied warranties for this product including the warranties of merchantability and fitness for a particular purpose are limited in duration to a period of one (1) year from the date of purchase, and no warranties, whether expressed or implied, will apply after this period.
If the products are not in good working order as warranted above, your sole remedy shall be repair or replacement as provided above. In no event will SYNTHESIZERS.COM be liable to you for damages, including any lost profits, lost savings or other incidental or consequential damages arising out of the use of or inability to use this product.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products, so the above limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state.
Important Note About Shipping Charges
In the event of a warranty repair the customer must pay shipping charges to us and we will pay shipping charges back to the customer. We limit our payment of shipping charges to that of UPS ground inside the continental US. The customer is responsible for any shipping charges exceeding that amount. The customer is responsible for all shipping charges on out of warranty repairs.